Refund & Returns Policy
Simple, transparent and fair. Here is everything you need to know if something isn’t right with your order.
Last updated: September 2026Thank you for shopping at Ligrity. If you are not completely satisfied with your purchase, we’re here to help.
Return window
You have 30 days from the delivery date to request a return.
Eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging, with all accessories, manuals and parts included
- Accompanied by a receipt or proof of purchase
Non-returnable items
- Items that show signs of use, installation or damage not caused by our error
- Batteries and consumables once opened
- Items marked “final sale” or “non-returnable” on the product page
- Gift cards and downloadable products
Defective or damaged items
If your item arrives defective or damaged, contact us within 7 days of delivery at info@ligrity.com with your order number and photos. We will replace the item or issue a full refund, including shipping costs, at no charge to you.
How to return an item
- Email us at info@ligrity.com with your order number and the reason for the return.
- We will reply with return instructions.
- Pack the item securely in its original packaging and ship it to:
Carrera 25 between Calles 14 and 15
Edificio Camila, Local 3
Barquisimeto, Lara, Venezuela
Please do not send your purchase back to the manufacturer.
Return shipping
You are responsible for the cost of return shipping unless the item is defective or we sent the wrong product. Original shipping costs are non-refundable. For higher-value items we recommend a trackable service or shipping insurance, since we cannot guarantee we will receive your return.
Refunds
Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card company may need additional time to post the credit.
Partial refunds
We may issue a partial refund for items that are returned opened, used, missing parts, or more than 30 days after delivery.
Exchanges
We replace items only if they are defective or damaged. To request an exchange, email info@ligrity.com.
Late or missing refunds
If you haven’t received your refund, check your bank account, then contact your card company, then your bank. If it still hasn’t arrived, contact us at info@ligrity.com.
Manufacturer warranty
Many products carry a manufacturer’s warranty. For issues that appear after the return window, contact us and we will help you with the warranty process.